Quantcast
Channel: digital take-up – Assisted digital
Browsing latest articles
Browse All 10 View Live

Image may be NSFW.
Clik here to view.

Apprenticeship applications post-alpha assessment

The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all new and re-designed digital...

View Article



Image may be NSFW.
Clik here to view.

Working in partnership to support service users in Sunderland

Last month, Alan Rider, Catherine Obradovic and I visited Sunderland City Council. We found out how it’s working in partnership with local organisations to help customers with council services. This...

View Article

Image may be NSFW.
Clik here to view.

Getting the right assisted digital support to people who need it most

As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability. We will encourage everyone who is online to use the...

View Article

Image may be NSFW.
Clik here to view.

Designing help to book a prison visit online

Recently, Ministry of Justice Digital Services made it possible to book a prison visit online. Nicole Kobilansky from the Ministry of Justice explains a bit more about the process of making sure...

View Article

Image may be NSFW.
Clik here to view.

Waste Watchers: researching offline users of the Waste carrier registration...

GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service. As this service moved towards being released as a public beta he has been researching the needs of...

View Article


Digital Take Up: Building confidence in a service to boost take up

Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route. In July...

View Article

Image may be NSFW.
Clik here to view.

Digital Take Up: How the Missing Type campaign boosted digital registrations...

Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up. Marketing and communications is a key part of a digital take-up...

View Article

Image may be NSFW.
Clik here to view.

Digital Take Up: Quick reactions result in more completions

Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly. We’ve all been there. Part way through buying concert tickets or applying for a...

View Article


Image may be NSFW.
Clik here to view.

What I did this summer: Six months of digital take up

In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months. It’s been an education. Whether it...

View Article


Image may be NSFW.
Clik here to view.

All ab(r)oard - assisted digital overseas

Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on...

View Article
Browsing latest articles
Browse All 10 View Live




Latest Images