Apprenticeship applications post-alpha assessment
The Digital by Default Service Standard came into full force at the start of April. This means that at each assessment stage - post-alpha, pre-beta and go live - all new and re-designed digital...
View ArticleWorking in partnership to support service users in Sunderland
Last month, Alan Rider, Catherine Obradovic and I visited Sunderland City Council. We found out how it’s working in partnership with local organisations to help customers with council services. This...
View ArticleGetting the right assisted digital support to people who need it most
As government becomes digital by default, we recognise that some people are offline and others, whilst online, have limited digital capability. We will encourage everyone who is online to use the...
View ArticleDesigning help to book a prison visit online
Recently, Ministry of Justice Digital Services made it possible to book a prison visit online. Nicole Kobilansky from the Ministry of Justice explains a bit more about the process of making sure...
View ArticleWaste Watchers: researching offline users of the Waste carrier registration...
GDS user researcher Ruben Perez Huidobro has been busy helping the Waste carrier registration service. As this service moved towards being released as a public beta he has been researching the needs of...
View ArticleDigital Take Up: Building confidence in a service to boost take up
Dave Worley writes about the event held by the Carer’s Allowance Digital Service team, which was designed to boost confidence in their partner organisations to refer users to the digital route. In July...
View ArticleDigital Take Up: How the Missing Type campaign boosted digital registrations...
Dave Worley writes about how NHS Bloods and Transplants produced a national marketing campaign which increased their digital take up. Marketing and communications is a key part of a digital take-up...
View ArticleDigital Take Up: Quick reactions result in more completions
Dave Worley writes about services which monitor other channels to ensure their digital route is functioning properly. We’ve all been there. Part way through buying concert tickets or applying for a...
View ArticleWhat I did this summer: Six months of digital take up
In his last post about digital take up (DTU), Dave Worley signs off by reflecting on what he’s learned about government and digital take up in the last six months. It’s been an education. Whether it...
View ArticleAll ab(r)oard - assisted digital overseas
Digital by default services need to be designed to include all of their users, including British Citizens with assisted digital needs overseas. In late 2015 the Home Office hosted a workshop on...
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